VMM Phone Coverage

## Row 1

278

16390

1562

5966

597

6563

5643

5

Column

Total Clients with phone eligible for VMM province

Plot Explorer: VMM Phone Coverage

Weekly Performance

Row

\(1^{st}\) Support Calls

Row

\(2^{nd}\) Support Calls

\(3^{rd}\) Support Calls

ART Refill & Refusals

Row

Clients for Quarterly ART refill

Refusals– Weekly Report

Row

Pediatric VMM Implementation

Main reasons for refusing calls

Challenges

Row

Challenges and Ways Forward

Challenges Way Forward
Disruption of the communication infrastructure in the north region; Due to the military conflict part of Zambezia and Cabo Delgado communication infrastructure was disrupted, affecting the performance of the VMMP; Communication fixed partially.
High number of clients reported out of network or not attended the call; Ongoing prioritization of the client not reached in the previous weeks.
Credit top increased and ongoing two monthly instalmments based on MM performance;
Calls take more time than expected making the calls more expensive; SCs are tracking on a daily bases to confirm availability of the clients, District Manager will track in a ramdomized way to verify;

BIO Virtual – Initial findings & challenges

Challenges Way Forward
Unavailability of clients during the work days Introduced calls on Saturday morning to cover this target group started in Maputo, over 80% of the unavialable clientes in the two prevoius week reached
Lack of use of Whatsapp and conference calls by some SC and CMMC MM training on how to use Whatsapp and conduct conference calls;
Conference calls are only possible for 5 participants, which does not allow connection of all MM Hold staged meetings with small groups until cover all MMs per site;
High additional cost for conference calls Credit top up reinforced for all MM
Poor management of references made virtually List of users referred virtually to crosscheck in the list of users attended in the HF
Clients reported high frequency and long time of the calls; Discussation within the team to evaluate the frequency to two weeks instead of on a weeky bases and focus on clients not reached.

Weekly Plan Coverage

Row

Cabo Delgado

Nampula

Row

Zambézia

Matola II